Court Privacy Policy

The Superior Court of California, County of Alameda (“the Court”) is committed to respecting the privacy of individuals who engage with our website, mobile app, and electronic notification systems. This policy outlines how your information is collected, used, and protected when using our digital services, including SMS alerts.

Information We Collect

We collect only the data necessary to support Court operations and enhance public accessibility:

• Personal Information: Name, case number, contact details (phone, email), appointment data
• Mobile Device Data: Device type, mobile number, operating system version, and app usage
• SMS Preferences: Notification types selected and opt-in status
• Technical Information: IP address, browser details, access time, and device identifiers

How Information Is Used

Your data may be used for the following official Court purposes:

• Confirm and notify users about scheduled court appearances and service requests
• Send SMS appointment reminders, traffic citation updates, or other official alerts
• Improve digital court services, including e-filing, payment portals, and mobile access
• Ensure compliance with applicable state mandates and record-keeping guidelines

Mobile & SMS Notifications

• SMS alerts are optional and provided through the Court’s official mobile application or web-based opt-in form
• Notifications may include updates on hearings, filings, referrals, or other case-related events
• Users may reply STOP at any time to opt out, or use application settings to manage notification preferences
• Standard carrier rates may apply based on the user’s mobile plan

Data Protection

The Court uses reasonable administrative, technical, and physical safeguards to protect user data. However, no digital system is completely secure, and users are encouraged to exercise caution when sharing personal information electronically.

Disclosure of Information

The Court does not sell or rent personal data. Information may be disclosed under the following circumstances:

• As required by law, subpoena, or Court order
• To authorized service providers, such as Twilio, for court-related communication functions
• For audit purposes or compliance with Judicial Council technology policies

Your Rights & Choices

• Opt out of SMS notifications at any time by replying STOP or adjusting application settings
• Request corrections to inaccurate information by contacting the Court
• Limit data sharing by refraining from optional services that collect personal information

Compliance

This policy is aligned with applicable statutes and guidelines including:

• CCPA
• California Judicial Branch privacy policies
• Federal communications and messaging regulations, including FCC and CTIA requirements

Contact Us

If you have any questions regarding this Privacy Policy or your interaction with the Court’s digital systems, please contact:

Email: DigitalServices@alameda.courts.ca.gov

Phone: (510) 891-6000

Address:
René C. Davidson Courthouse
1225 Fallon Street
Oakland, CA 94612